Welcome to dirtvector.shop. Below are frequently asked questions and service instructions regarding mountain bikes. Please read them carefully before placing an order to better understand the purchase process and after-sales policy.
- Is this a one-time purchase or a subscription service?
All mountain bike products on this website are one-time sales items.
All orders require payment only at the time of purchase;
They are not subscription services or auto-renewal models;
No additional charges or duplicate deductions will be incurred without the customer’s authorization.
- Where will the product be shipped from?
Shipping location: USA
All orders are processed and shipped from our US warehouse.
- How long does it take to process an order?
Order processing time: Same day (business days)
After successful payment, orders will be reviewed, packaged, and shipped on the same day.
- How long does delivery take?
Shipping time: Approximately 2 days
Actual delivery time may be slightly delayed due to weather, holidays, peak shipping seasons, or force majeure events.
- Can I return this item?
Yes.
Return Period: Returns can be requested within 30 days of receipt. Goods must be in their original packaging, undamaged, with all accessories included, and in a condition suitable for resale. Goods damaged by human error, incorrectly installed, modified, or not meeting return conditions may not be eligible for return.
- How long does it take for a refund to arrive?
After the returned goods are approved:
Refund arrival time: Returned to the original payment account within 3 days; Actual arrival time may vary depending on the processing procedures of the bank, credit card institution, or payment platform.
- Why are the prices lower?
Due to continuous operating losses, the merchant has decided to clear out inventory at a loss.
Some mountain bike products may be sold below cost price. Inventory is limited and will be sold while supplies last.
- Is after-sales service available for clearance items?
Yes.
Clearance items are still subject to the website’s standard return and refund policy, but some sold-out items may not be restocked or exchanged for the same product.